Landscaping company: Effective April 1, 2025, Pro-Green will be the landscaper of record for Rialto.
If you have new issue that requires a ticket, please contact the Rialto Clubhouse Office by phone or email ([email protected]) to submit a request via the portal. NOTE: any special homeowner requests or issues with landscaping should be first addressed with the Rialto Office (Lang Management) – NOT the landscaper directly. We ask you do not instruct the workers — but rather work through the Rialto Office.
Communications: Each month we plan on sending out the lawn cutting, trimming, and weed spraying (pavers/beds) schedule. Please refer to that schedule but note that due to rain/weather it might be altered from time-to-time.
Fertilization: The fertilizations (including turf, palms and shrubs) will be done in January, April and October.
Ants: If you see ant hills, please contact the office or open a ticket.
Mulch: Homeowners must use mulch or an approved substitute in their front yards [See below for more information re: mulch].
Lake treatments: We have a contract with Aquagenix to do monthly treatments of the lakes throughout our community. In fact, we have them coming 2x a month during the hottest months to control all the issues. If you see something that needs to be addressed, please contact the Rialto Office.
IMPORTANT THINGS TO KNOW:
Please do not block street drains with landscape debris (palm fronds, etc.) All small, loose cuttings need to be bagged before placing them at the road for pick-up.
Irrigation:
Need to turn off your irrigation system if it is malfunctioning or leaking? The shut-off is located near your backflow in the front yard. Be sure to have your backflow inspected yearly as required by the TOJ. Note: If your having irrigation trouble after hours, please
contact your preferred vendor for services. The HOA is not responsible for this type of repair.
Landscape Trimmings:
Trimming done by a company hired by the owner should be removed by the vendor and not placed by the road. WM is only contracted to remove a certain amount of vegetation and most placed by the curbs exceeds that amount. Vegetation should not be placed on the grass as it can damage irrigation heads as well as the grass. Any damage caused by owners placing debris on the common area will be the responsibility of the homeowner.
Trimming of Grass/Weeds Under fences:
If a fence is at ground level, the landscapers will do their best to remove vegetation beneath but sometimes spray a grass killer to give it a more refined line.
Items the Landscaper Cannot be Responsible For Items that have been left in the lawn:
-Any cut wires or damage to outdoor lighting unless they are properly installed and buried within a planting bed. Wires should be in a wire guard.
-Any damage to hoses that are not properly stored or secured.
-Any screens ripped or damaged that do not have a kick plate at the bottom or at least a one (1) ft. buffer in front of the screen to protect it.
Items not included in the landscape contract: Trimming of the following trees: Bamboo, Areca palms, Sabal Palms, self-shedding palms plus any seed pods over 16ft. We currently have OnlyTrees cut the trees 2x a year however that is for the common areas only. Homeowners are responsible for their own trimming of the items listed above.
No shrubs (including Clusia) above 8 ft will be trimmed.
Mulch:
-Mulch is required in all beds. The landscaper recommends a minimum 2” layer. Anything lower could result in the mulch being blown out when leaves are blown from the beds. If you would like to substitute mulch for rock or other material, please fill out an ACC application for review by the Architectural Control Committee.
-Owners should not mulch street rings as this is done yearly by the HOA and in one color for uniformity.
-Pro-Green offers mulch if you prefer them to install it. If you would like a quote, please contact the management office.